Fresh Psychology
Flexible, Personalised care where and when you need it
Welcome to the Fresh Psychology
Fresh Psychology has been providing psychological services to individuals, families and couples for the last decade.
Our mission is to provide personalised care, when and where you need it. We designed our treatment to include live and self-paced options, as well as telehealth or in-person.
Let us know how we can help.
I'm looking for:
Telehealth
Self-guided Programs
Online DBT Skills Groups
Australian DBT Central Training
See who you want, when you want, where you want
Telehealth for all Australians and Bulk-Billing for rural and remote Australians, through Fresh Phycology. Australia’s first and longest-serving private provider of psychology Telehealth services. We provide treatment of depression and anxiety.
Telehealth
Australia Wide
Internet connection on a smart phone or computer is required
Appointments running 7 days a week. Current Average wait time before initial session: 12 Days.
Attending your appointment is as easy as clicking on the link
Is it essential to have a referral from my GP (or my child's pediatrician)?
Yes, it is essential that you have a referral from your GP or pediatrician that is dated prior to your initial Telehealth psychology session regardless of how it is funded.
How will I access my appointment?
When you book your Telehealth session, a confirmation will be sent to the provided email address. Click on the link provided at the time of your session.
Will my data be safe?
The IT platform used by Fresh Phycology meets security standards, privacy legislation and is consistent with the Code of Ethics of the Australian Psychological Society and AASW.
What are the fees?
At Fresh Phycology fees are tailored to your needs. The usual fee is a $105 gap charge (after your Medicare rebate). Out-of-pocket expenses will count towards your Medicare Safety Net.
If you are in a rural or remote area, your sessions with Emerge Psychology™ are automatically bulk-billed. If you are not in a rural area, but need us to bulk-bill your services, please let your clinician know as they will be happy to assist. Mental health, building resilience, and suicide prevention is our passion.
How many sessions can I access?
Australians can access up to ten sessions per calendar year (plus a further ten sessions currently) through Medicare with a valid referral.
What information is sent to my GP?
Following your initial appointment, your GP (or pediatrician) will be advised that your appointment has taken place. Following the 6th session, and final session, your GP will be updated on your progress. This information is not used for any other purpose than treatment planning. Your personal details will be used to plan the service provision of psychology services. Your data is protected by the IT platform in place and the processes legislated for registered psychologists and accredited MH social workers. Great care has been taken to protect the security of this system.
What if I have poor reception?
Following your initial appointment, your GP (or pediatrician) will be advised that your appointment has taken place. Following the 6th session, and final session, your GP will be updated on your progress. This information is not used for any other purpose than treatment planning. Your personal details will be used to plan the service provision of psychology services. Your data is protected by the IT platform in place and the processes legislated for registered psychologists and accredited MH social workers. Great care has been taken to protect the security of this system.
What if I have poor reception?
It is likely that, even if you have poor reception, you will be able to access Telehealth, as our platform uses a small bandwidth for ease of connectivity. Many have found it surprising how easy it is to use, even in areas of poor reception. It is ideal that sessions be carried out by VideoLink, instead of telephone, hence, great care has been taken in sourcing a secure platform with reliable connectivity so that your consultant psychologist is only one click away. However, telephones can be used if you prefer, in which case, just let us know.
What if I need to change my appointment time?
In your confirmation text, you will be provided with instructions on changing times where required. It is requested that wherever possible, adequate notice is provided to enable this resource to be best-utilised.
Booking is as easy
as 123
- Ask your GP for a Referral
- Book an appointment
- Click to connect with your caring clincian
Better Access
Better Access to Mental Health Care – Overview
‘The Better Access to Mental Health Care’ initiative provides up to 20 individual psychological therapy sessions through Medicare. Sessions are accessible on a smart phone or computer. After a rebate, the gap is $105 (bulk billed for rural and remote Australians in zones MMM 4 to 6).
Fees tailored to your needs
Mental health, building resilience, and suicide prevention is our passion. If you are in a rural or remote area, you are automatically bulk-billed. If you are not in a rural area but need us to bulk-bill your services, please let your clinician know as they will be happy to assist where needed. The typical fee is a $105 gap charge. Out-of-pocket expenses will count towards your Medicare Safety Net.
Getting a referral for individual sessions
If seeking a referral to a psychologist or other clinician, it is best to request a longer consult with your GP (or pediatrician) to enable them to assess your eligibility for the Better Access/Medicare program. If referred by your GP through Medicare, you will initially be referred for up to 6 sessions. In the 6th session, a re-assessment will be conducted by your psychologist. After your 6th session, your clinician will send a progress report to your
GP session. You will then need to see your GP for a “review”, where a new referral will be considered.
The review
During the “review”, you will have a chat with your GP about your current symptoms and the progress made. Then, your GP will assess if further sessions are clinically indicated towards completing CBT; and a re-referral will be considered. In most cases, a re-referral beyond 6 sessions is deemed necessary, but the process is a great opportunity to check with your GP if modifications are required.
Group rebates
A Medicare is available for eligible patients seeing psychologist for up to 20 sessions per calendar year.
What about insurance?
Private Health insurance may be worth considering depending on your level of ancillary cover. A decision needs to be made as to whether it is best to access rebates from Medicare by following the claiming process, or by your private health ancillary benefits, since only one of these can apply per session. We also provide services through other insurers (such as NDIS and work cover).
Employee Assistance Program (EAP)
Some employers offer Employee Assistance Programs (EAP) to support their employees and families in managing personal or work-related problems. EAP is a preventative and proactive counselling program for the early detection and management of both work and personal problems. EAP services are generally available for a smaller amount of sessions than those available through Medicare. Emerge Psychology™ provides services through EAP, as well as Medicare and insurers.
Work Cover
Treatment by psychologists for work-related injury or illness is available at Fresh Phycology via VideoLink. Let your GP know of any enquiries in the first instance as they will know if referral through Medicare is more appropriate in your particular circumstance.
NDIS
Fresh Phycology helps eligible clients achieve their goals through the National Disability Insurance Scheme (NDIS). Let your clinician know if you would like to access services through your funding. We will require a referral from your GP or pediatrician to assist us in providing you with the best care.
We service all Australians
We service patients across all of Australia, as our multi-disciplinary team of 20 is spread across the nation.
Gap fees of $105 per session may be applicable
The usual fee is a $105 gap charge for those residing in metro areas. Out-of-pocket expenses will count towards your Medicare Safety Net. If the fee causes you any stress, please let us know so we can support our fellow Australians during these difficult times.
Bulk-billed sessions across Psychology, Psychiatry and Social Work for eligible patients
Fees tailored to your needs
Australians can access up to twenty sessions per calendar year. Mental health, building resilience and suicide prevention is our passion. If you are in a rural or remote area, you are automatically bulk-billed. If you are not in a rural area but need us to bulk bill your services; please let your clinician know as they will be happy to assist where needed.